Order information

Hours of business:

Monday - Friday 9.00 am - 3.00 pm (Closed Public Holidays)

Postage:

We use Aramex courier service (formerly Fastway). The cost for postage and packing of an order up to 5kg is $15.00 and for an order between 5kg and 10kg is $20.00.

Please allow approximately 5 working days for delivery within New Zealand. If there is a change to this timeframe we will contact you.

Payment:

We accept bank transfer and Visa and MasterCard.

Bank transfer: This option is available on the shopping cart and we will email you our bank account details on completion of your order.

Credit cards: Payment is made using PayMate Express. Since 2001 PayMate Express has been used for safe trading online for payments using Visa and MasterCard. Now recommended by Trade Me. Order details are sent over a Secure Server for your protection.

Prices:

Prices are in New Zealand dollars and processed in New Zealand dollars, and include GST. You may convert the price to your currency by using the American Express currency calculator.

Returns and exchanges:

If you are unhappy with the products purchased, or they have been damaged in transit, please contact us within 48 hours of delivery and we will do our best to put the matter right.

Privacy:

We are committed to ensuring the privacy of our visitors and customers. Under no circumstances will your data including email addresses be given to any third parties.